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Frequently Asked Questions

New to Flint Knapping? If so, please check out our Flint Knapping Buyer's Guide.

1.
Has my order shipped?
2. How do I track my order?
3. When will my credit card be charged?
4. Is it secure to order from this site?
5. Do you sell or trade any of my information?
6. I forgot my account password. How do I retrieve it?
7. What is your return policy?
8. How do I contact you?
9. When will you ship my order?
10. Why is the shipping quote for my order so high?
11. What shipping carriers do you use and how do you choose that?
12. Do you have a retail store?
13. Can I become a dealer/wholesale customer?
14. Do you sell/buy artifacts?
15. What is a replica?
16. Is any of your finished weaponry intended for actual use?
17. How should I maintain and care for my finished weaponry items?
18. How young is too young to flintknapp and use your other kits?
 


Answers

1. You can check the status of your order by clicking on Order Status, or by clicking the link in your order confirmation e-mail to review its current status. You should also receive a shipping notification in your email inbox when your order leaves our shop.


2. You can track an order by logging in to the Order Status page on our website, or by clicking on the tracking link in the shipping confirmation e-mail.


3. Credit cards are pre-authorized for the total order amount when you place an order. We do not authorize the final charge until the order is processed for shipping. You will receive notification by e-mail when your order ships.


4. Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.


5. Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.


6. If you forgot your password you can retrieve it by clicking on the 'Forgot Password' link on the Order Status page, or during the checkout process while placing a new order.


7. We back our products with a 15 day return policy.  If you are not satisfied with your purchase, please address your concerns about the order/items to us within 15 days of the invoiced date. Returned items must be unused and in original condition as when received. Customer is responsible for return shipping charges. Please contact us to receive a return authorization confirmation before returning any items. More details on our return policy are on our Terms of Sale agreement page.


8. Our contact information is provided on our Contact Page. The best way to contact us is through email (info@goknapping.com) or by filling out the contact form on the Contact Page. If you would like to speak to someone by phone please include a phone number and the best time to reach you in the email and we will get back to you as soon as possible.


9. We generally try to have the average order shipped within 2 business days of order placement. There are however, many exceptions.  Typical flint knapping supplies and other stock items will ship quickly. If an item or otherwise significant portion of your order is on backorder temporarily,  then we will hold your order until we can ship the entire order, rather than passing on two separate shipping charges to the customer.  Finished weaponry and finished stone work may take up to 6 weeks for shipment, though this is not typical as we try to keep everything in stock. On occasion we do go on rock hunting trips and are unable to fill orders until we return. We usually leave a note on the website checkout page with our return date if this is the case.  If you are under time constraints, please let us know and we will try our best to speed up your order processing and give you options for accelerated shipping. If you have not heard from us and have not received your order within two weeks of order placement, please contact us by email at info@goknapping.com.


10. Our shipping quotes are determined by the actual sum of the weights of each of the items in your order.  This weight, along with the dimensions of the items you have chosen are then ran through the postal systems to get the most accurate shipping quote as possible.  The quote you are given by our shopping cart is a estimate of the actual charge that we incur to ship an order to you. UPS bases their quotes on a variety of things including how far your package will have to travel, whether or not it can travel part of the way by air, and how far away your house is from the UPS receiving station in your local area. Additional fuel surcharges also are added in when gas prices are exceptionally high.  Alaska, Hawaii, and International orders will receive a very costly quote from UPS since they are not in the lower 48 states. In most cases we ship USPS when shipping outside of the lower 48 states, and you will not be charged the quoted the UPS rate shown during checkout. 


11. We prefer USPS and UPS because they both have competitively priced rates and provide detailed tracking systems for any shipment through them.  International shipping, packages going to Alaska and Hawaii, and all orders going to PO Boxes will be shipped through USPS.  If you have any particular preference, please notify us with your order or by email at info@goknapping.com.


12. No, we currently do not have a physical retail presence due to lack of local demand. Our rural shop is located close to Hattiesburg, MS.  If you would like to pick up your order from us in person please email us at info@goknapping.com and we will arrange a meeting.


13. Yes, we do offer bulk discounts on some of our items. If you would like to purchase in bulk please email us at info@goknapping.com and let us know your needs. To protect the integrity of our current wholesale/resale customers we have certain quantity requirements and screen all resellers. We can also offer assistance for tailor fitting our tools and kits to large one time orders and educator events.


14. No, we do not sell items that would be considered artifacts and do not in any way portray our own replicas as being artifacts.


15 A replica is defined as 'a duplicate of an original artistic work'. Among other things, GoKnapping.com sells replica weaponry spanning from prehistory to the final days of the Fur Trade Era.  There are no authentic artifacts for sale on this site. There are components of some of our replicas that are antique or old but are not to be confused with artifacts (including antique beads) .  We also sell supplies for the public to make their own replicas.


16. No, we do not suggest that anyone use our specimen weaponry in the actual field. We say this because primitive weaponry behaves much differently than modern weaponry and what most of us are used to.  Stone bladed knives cannot be dropped on a concrete floor or even in most cases hard packed sand or dirt. Unspined primitive arrows do not have the consistency of carbon and may break and injure the shooter.  Animal hide glue is a great adhesive and historically accurate but is not remotely close to being as durable and permanent as modern epoxies on the market today.  However, our weaponry is sharp and are very capable of inflicting fatal injuries to would be aggressors both human and wild animal. PLEASE, store and display all of your primitive weaponry responsibly in suitable locations as too not have any accidents.  Remember that stone flakes have the potential to be sharper than anything man has been able to forge. Proper caution is a must.


17. We strongly suggest storing/displaying any finished primitive weaponry purchased from us in a stable, climate controlled area.  Natural adhesives and hafting such as sinew and animal hide glue do not react well to being exposed to humidity and direct sunlight/heat.  After some time and handling, your weapon may lose some of its mellow polish. We suggest using some type of wax, or oil to restore and maintain the finish on your piece as if you just received it from us.  Be very conservative in application of whatever substance you decide to use. Test on an area and buff off with a light non abrasive cloth and you should be just fine.


18. All of our skill building kits require close adult supervision. In the process of flintknapping, very sharp shards of stone are produced, as well as fine stone dust. Proper hand protection, eye protection, and ventilation are necessities of flintknapping. Flintknapping outdoors is an easy way to avoid breathing excessive silica dust. We generally think that ages 16 and up are OK as long as the student has good common sense and can take directions and instruction well. Ultimately, it is the sole responsibility of the parent/guardian to make the call on whether a person under their care is attentive enough to handle sharp objects with care and diligence to proper safety. It is very important that anyone flintknapping must pay attention to not cutting themselves and breathing much of the dust produced from the hobby.  Please be responsible when using and gifting these kits.
 
Have questions that aren't answered on this page? Please don't hesitate to ask. You can email us at info@goknapping.com
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GoKnapping.com
PO Box 803
Petal, MS 39465
Email: Info@GoKnapping.com 

 
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